Effective Date: 15th December 2024
Introduction At Zarco GT, we prioritize your privacy and the security of your data. This Privacy Policy outlines how we collect, use, and protect your information when you make purchases on our website, as well as how we handle pre-order t-shirts and other accessories. By accessing or using our site, you agree to the terms outlined in this policy.
1. Shipping and Pre-Order Items
Our t-shirts are available for pre-order. This means that once you place your order, your product will be manufactured or restocked specifically for you. Due to the nature of pre-orders, please note the following shipping timelines:
- Shipping Time: All pre-ordered items will be shipped between 7-14 days from the date the order is placed.
- Order Confirmation: Once your order is confirmed, you will receive an email with details of your purchase and the expected shipping date.
Please ensure that you are aware of this pre-order policy before placing your order. We will make every effort to ensure that your product is delivered within the stated timeframe.
2. Refunds and Money-Back Guarantee
We are committed to customer satisfaction and offer a 30-day money-back guarantee on all products, subject to the following conditions:
- Eligibility: To be eligible for a refund, products must be returned within 30 days of receiving your order.
- Condition of Return: All returned items must be in unused, unwashed, and undamaged condition, and with all original packaging, tags, and labels attached. Hygiene products like t-shirts, pants, caps, and accessories must be returned in this condition to be eligible for a refund.
- Non-Refundable Items: Please note that no refunds will be provided for size exchanges. We strongly encourage you to double-check your size using the sizing chart provided before placing your order to ensure that you are selecting the correct size.
- Return Process: To request a refund, please contact us at support@zarcogt.com or WhatsApp us at +6018 280 1125. Once we approve the return, we will provide instructions for shipping the product back. Customers are responsible for return shipping fees unless the item is defective or incorrect.
3. Size Exchange Policy
We want to ensure that you get the right size, but please be aware that we do not accept returns or exchanges based solely on incorrect size selection. We strongly recommend checking the sizing chart available on our website carefully before placing your order.
If you are unsure about the size, feel free to contact us for additional guidance on measurements. We aim to assist you in making the best choice for your purchase.
4. Collection of Personal Data
We collect personal data such as your name, email address, phone number, and shipping address when you purchase on our website. This data is used solely for processing your order, shipping your items, and sending you order-related communications. We do not share your personal information with third parties except as necessary to fulfill your order (such as with shipping providers).
5. Payment Information
We accept payments through [list payment methods: credit card, PayPal, etc.]. Your payment details are securely processed through [payment gateway], and we do not store your payment information on our website.
6. Security
We take appropriate measures to ensure that your data is secure and protected from unauthorized access, disclosure, or alteration. Our website uses encryption and other security protocols to safeguard your information.
7. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page regularly to stay informed about how we are protecting your data.
8. Contact Us
If you have any questions or concerns regarding our Privacy and Policy, Disclaimer, or any other inquiries, please contact us at:
Company Name: Zarco Global Trading (CA0366494-X)
Email: support@zarcogt.com
Phone: +6018 2801125
Business Address: Block B, Residensi MH Platinum 2, No. 12, Jalan Usahawan 6, Setapak Jaya 2, 53200 Kuala Lumpur, Malaysia.
Disclaimer:
This Privacy Policy is intended for general informational purposes and should not be considered as legal advice. By using our website, you agree to comply with and be bound by this Privacy Policy. Thank you for shopping with us!